Privacy Policy

Effective Date: 2026-03-11
Brand Name: KolorTips ("we", "us", or "our")

At KolorTips, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit or make a purchase from our website.

This policy is drafted in strict compliance with Indian data protection laws, including the Information Technology Act, 2000 (and applicable rules) and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

To provide you with our products and services, we collect the following types of information:

• Personal Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: We use secure, RBI-approved third-party payment gateways (such as Razorpay, PayU, or UPI interfaces). We do not store your complete credit card numbers or UPI PINs on our servers.
• Device & Usage Information: IP address, browser type, device information, and interactions with our website (collected via cookies and similar tracking technologies).

2. Purpose of Data Collection

We process your personal data strictly for lawful purposes and with your explicit or deemed consent, primarily to:

• Fulfill and manage your orders, process payments, and arrange for shipping (especially across our primary hubs in South India and nationwide).
• Communicate with you regarding order updates, tracking information, and customer support inquiries.
• Screen orders for potential risk or fraud.
• Provide you with marketing communications or promotional offers (only if you have opted-in), which you can opt-out of at any time.
• Comply with applicable legal and regulatory requirements in India.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share your information with trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements:

• E-commerce Platform: Our store is hosted on Shopify Inc. They provide the online platform that allows us to sell our products.
• Logistics Partners: Delivery and courier partners (e.g., Delhivery, BlueDart, India Post) to ship your nail wraps to your address.
• Payment Processors: Secure gateways to process your transactions safely.
• Legal Compliance: We may share your information if required to comply with a subpoena, court order, or lawful request by Indian government authorities.

4. Your Rights (Data Principal Rights)

Under the Digital Personal Data Protection Act, 2023, you (the "Data Principal") have the following rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you and the identities of third parties with whom it has been shared.
• Right to Correction & Erasure: You can request the correction of inaccurate data or the deletion of your data once the purpose of collection has been fulfilled (subject to our legal retention requirements).
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time. However, this may prevent us from fulfilling future orders.
• Right to Grievance Redressal: You have the right to readily available means of grievance redressal (see Section 7).

5. Data Security & Retention

We employ reasonable security practices and procedures (including SSL encryption) to protect your personal data from unauthorized access, alteration, or disclosure. We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as legally required under Indian corporate and tax laws.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to the placement of these cookies. You can manage or disable cookies through your browser settings, though this may affect site functionality.

7. Grievance Officer

We will acknowledge your grievance within 24 hours and resolve it within the legally mandated timeframe of 15 days.